Refund policy
Return and Exchange
We do our upmost to ensure you are happy with your item.
If you receive a damaged item, please contact us immediately, we can offer a fixing service as sometimes items can get damaged during shipping but this is out of our control. All claims must be made within 3 days of delivery.
If you have an issue with your item or your item is damaged, please contact us within 3 days of delivery.
All tools need to be checked within 5 days of receiving them.
If after one month you have not received your item and you have not contacted us there will be nothing we can do to find item.
- Custom Made to order policy;
If you receive a damaged item, please contact us immediately, we can offer a fixing service as sometimes items can get damaged during shipping but this is out of our control. All claims must be made within 3 days of delivery.
- Pre handmade item policy:
If you have an issue with your item or your item is damaged, please contact us within 3 days of delivery.
- Tools policy:
All tools need to be checked within 5 days of receiving them.
- Lost item policy:
If after one month you have not received your item and you have not contacted us there will be nothing we can do to find item.
[Update Covid 19] items are taking longer to ship currently. Please be advised it is 6 weeks domestic post before item is possibly missing.